Support Engineer - United States

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Employment Classification: Regular Full-time
Department:  Customer Service
Location: US

Essential Duties And Responsibilities

  • Provides technical support to global customers.
  • Serves as key member of Technical Operations Team
  • Manage Customer Account by providing technical directions and resolving technical issues
  • On Site Customer Visit to help resolve technical issues.
  • Troubleshoot technical issues and liaise with engineering or third party vendors to resolve product issues.
  • Detailed understanding of product architecture, technical components, and application functionality
  • Experience participating in product design and technical reviews related to new features or enhancements, providing product supportability and implementation feedback
  • Subject matter expert in product deployment and operations
  • Set up and document troubleshooting procedures for new products
  • Proven ability to mentor and display leadership and ownership of issues and process with business interactions
  • Support Nexenta Global customers ensuring that proper operating procedures are followed; service requests are being resolved as per SLAs

Minimum Qualifications

  • Bachelor’s Degree / Master’s Degree  preferred
  • Experience in SAN Technologies and deep dive in Solaris,  Solaris Internals, ZFS, Networking, NFS, CIFS, FC, ISCSI
  • Knowledge on VMWARE V sphere and ESxi Skill set
  • Experience in  customer facing roles would be plus
  • Previous experience in storage and systems architecture in an enterprise environment.
  • Excellent verbal and written communication skills.
  • The ability to lead an initiative through execution
  • Excellent attention to detail.