Support

Services to leverage the power of the Software-Defined Data Center

Do you have the skills you need to plan, design, install, and navigate your organization’s move to the Software-Defined Data Center? Yes you do! With the help of Nexenta® Services, or one of the hundreds of global certified Nexenta Partners.

Choose from a portfolio of Nexenta Services:

Consult, Plan, Design

We have the best and brightest Storage and Infrastructure experts to help you plan with confidence – with services designed to help you detail the complete solution, and specify the right storage technology.

  • Storage Requirements Analysis – A review of your current storage environment, with a presentation detailing the benefits of implementing various technologies
  • Target Architecture Development - Nexenta Engineers will guide you through a requirements analysis to understand where your storage environment is heading, and develop a target architecture that fits that need
  • Storage Transformation Planning – Coupled with the Storage Requirements Analysis, a storage transformation plan will take your current state and future requirements to create a transformation plan to meet your RPO and RTO
  • Custom Services – Customized services to meet your needs following the development of a Scope of Work for your specific Consulting project

Deployment and Integration Services

Mitigate risk and accelerate storage implementation with services to improve capacity utilization and reduce costs as you establish information management standards applicable to your organization’s needs.

  • Node Zero Deployment – Comprehensive architecture, design, and deployment services for a first node in a large scale deployment
  • NexentaStor Installation and Startup Service
  • NexentaEdge Installation and Startup Service 
  • Custom Services – Customized services to meet your needs following the development of a Scope of Work for your specific Deployment and Integration project

Operational Support

NexentaCare Gold™ - 24x7x4 hour response for software support services designed specifically for your technology, with rapid access to Nexenta Solution Center Specialists, plus software management and best-practices advice. Suitable for business-critical environments which need to maintain the highest level of uptime

Educational Services

Nexenta offers certification in its storage software and products to ensure that our partners and customers have the tools and knowledge they need to successfully manage deployments.

  • NexentaTrain Services - Comprehensive training for new, as well as experienced storage administrators; designed to expand their skills and keep them up to speed with the latest storage and management technologies from Nexenta
  • Customized Training – Customized classes, tailor-made to fill specific knowledge gaps, which can be held onsite or as a virtual class

To learn more, contact your Partner sales representative or Nexenta Services at: services@nexenta.com

 

Customer Portal

Nexenta® Customers can leverage knowledge base, enter support tickets, and more here:

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Partner Portal

Nexenta® Partners can reach their Portal experience here:

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Training

Regular training courses available

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Contact Support Services:

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Email: support@nexenta.com

USA & Canada
(Toll Free): +1 (877) 700-3005

Europe
France: +33 (800) 913459
UK: +44 (800) 014-8436
Netherlands: +31 (800) 0200 733

Asia & India
Japan: +81 (800) 100-0072
 

Note: Gold support contracts are required for support via telephone

Product Resources

Best Practices Guide: vSphere with NexentaStor

Support Resources

Support Services Customer Guide

Support Services Go-Live Customer Guide

EULA

End User License Agreement